General Hearing

1How do we hear?
The human ear collects sound waves (airborne vibration) in the outer ear (pinna) and funnels them into the ear canal which causes the eardrum to vibrate. This goes on to move the three little bones in the middle ear (the Ossicles), which in turn puts pressure on the inner ear (the Cochlea). The inner ear contains thousands of hair cells which are set in motion by the wave created by the pressure. Electrical signals are sent up the auditory pathway to the brain and what began as no more than airborne vibration, is converted into sound by the brain.
2What are the 5 most common signs of hearing loss?
  1. Difficulty hearing in noisy places like restaurants
  2. Difficulty in hearing women and children voices
  3. Tinnitus – ringing in your ears that is usually a shrill, piercing, treble, high sound
  4. Turning the TV volume up to high to be able to hear
  5. Having difficulty in following a conversation when there are 2 or more speakers
3How do I know if I need a hearing test?
If you frequently ask people to repeat themselves, struggle to hear conversations in noisy places, turn the TV volume up higher than others prefer, or notice ringing in your ears, it's time to book a comprehensive hearing assessment. It often happens that family and friends notice your difficulty hearing first.
4How often should I have my hearing tested?
An annual hearing assessment is recommended, unless you notice any changes in your hearing – then a sooner checkup is recommended.
5Does hearing loss happen suddenly?
Some types of hearing loss can be treated medically or surgically, while others are managed successfully with hearing aids or assistive hearing technology. The origin of your hearing loss needs to be determined by your audiologist before you can recommend the correct treatment.
6Is hearing loss hereditary?
Certain types of hearing loss have a genetic component, while others result from ageing, illness, medications, or noise exposure.

Hearing Tests

1What can I expect from a hearing test when visiting my Audiologist?
There is really nothing to be afraid of! It is a non-invasive test battery that will be explained to you every step of the way. What you can expect your Audiologist to do, is the following:
  • Otoscopy (looking in the ear canal for any excessive wax build up – please do not clean your ears with an earbud! – outer ear - , or middle ear infection, ensuring the eardrum is intact and to spot any foreign objects like smarties, pearls or peas in children’s ears 😊)
  • Air and Bone Conduction: this is a non-invasive test where you will listen to sounds through various mediums and you will indicate by the press of a button, when a sound is heard.
  • Speech testing: You will also be listening to some words: some in quiet and some in noisy backgrounds to evaluate how difficult you find it to hear when there are other sounds around you
  • Otoacoustic emission testing: This is a test we do to confirm our results as mentioned above. With this test, no participation from the patient’s side is required apart from keeping fairly still.
  • Lastly, we will also do Immittance testing to evaluate your middle ear and the functioning thereof. Again, no participation from the patient’s side is needed. It is a measurement we take, and this completes our “picture” of your hearing loss (where in the auditory system your problem might occur and what are the treatment options from there onwards)
2How long does a hearing assessment take?
Most appointments take between 45 and 60 minutes.
3Are hearing tests painful?
No. Hearing assessments are completely painless and non-invasive.
4Do I need a referral from my doctor?
In most cases, no referral is necessary. You can book directly with an audiologist.
5Can children have hearing tests?
Yes. We provide paediatric hearing assessments using age-appropriate testing methods.
6What if I did not press the button because I wasn’t sure if I heard the “beep” sound?
Do not stress or get anxious if you haven’t heard all the sounds presented. That is why we do a complete test battery to confirm and cross check our results to ensure we get a true picture of your hearing abilities.
7Will I get the results in the same session?
A hearing aid is a small electronic device that you wear behind or inside of your ear. It is designed to amplify the sounds that you are missing so that you can listen, communicate, and participate more fully in daily activities. It is programmed by an audiologist through advanced software to ensure that it is correctly set up for you specific hearing. A hearing aid can help people hear more in both quiet and noisy situations. However, only about one out of five people who would benefit from a hearing aid uses one. A hearing aid has four basic parts: a microphone, microchip, amplifier, and speaker. The hearing aid receives sound through a microphone; sound is analysed by the microchip at tremendous speeds (some can make up to 600 million calculations per second). The amplifier receives this processed sound, increases the power of the signals and then sends them to the ear through a speaker.

Hearing Aids

1What is a hearing aid?
A hearing aid is a small electronic device that you wear behind or inside of your ear. It is designed to amplify the sounds that you are missing so that you can listen, communicate, and participate more fully in daily activities. It is programmed by an audiologist through advanced software to ensure that it is correctly set up for you specific hearing. A hearing aid can help people hear more in both quiet and noisy situations. However, only about one out of five people who would benefit from a hearing aid uses one.
A hearing aid has four basic parts: a microphone, microchip, amplifier, and speaker. The hearing aid receives sound through a microphone; sound is analysed by the microchip at tremendous speeds (some can make up to 600 million calculations per second). The amplifier receives this processed sound, increases the power of the signals and then sends them to the ear through a speaker.
2How do I know if I need hearing aids?
If your hearing loss cannot be treated medically and is affecting your communication or quality of life, your audiologist may recommend hearing aids.
3Will hearing aids restore my hearing to normal?
No, hearing aids are not designed to restore hearing loss, but they aim to maintain your hearing by amplifying and clarifying sounds. They help your brain process sound more efficiently, which significantly improves how well you hear and understand speech.
4How long do hearing aids last?
With proper care, most hearing aids last 3–5 years. Regular servicing and gentle handling can extend their lifespan. Most warranties last 2-3 years, and it is recommended that the hearing aids are upgraded after that time.
5 Which hearing aid is best?
The best hearing aid depends on your hearing loss, lifestyle, budget, cosmetic preferences, and communication needs. Your audiologist are qualified to recommend the best personalised solution for you hearing loss.
6Are hearing aids difficult to get used to?
Most people adjust within a few weeks. Your brain needs time to adapt to hearing sounds it may have been missing.
7Can hearing aids connect to my phone?
Many modern hearing aids connect directly to smartphones, televisions, and other Bluetooth-enabled devices.
8Will people notice I'm wearing hearing aids?
Modern hearing aids are much smaller and more discreet than many people expect.
9Do hearing aids whistle?
Properly fitted hearing aids should not whistle during normal use. If they do, adjustments may be needed.
10Can I wear hearing aids while exercising?
Yes, although excessive moisture should be avoided. Your audiologist can recommend suitable options for active lifestyles
11Can I wear hearing aids in the rain?
Light rain is usually not a problem, but hearing aids should not be submerged in water.
12I think I can cope with only one hearing aid
Depending on the type of hearing loss you have, two hearing aids (where there is a loss in both ears – even just a mild one), are always better than fitting just one hearing aid. It provides a more natural and balanced hearing experience, which includes improved speech understanding. With all the new technology, the hearing aids also works as one system which means that you will experience better sound localization, enhanced sound quality, and reduced listening fatigue when wearing two. This binaural amplification provides more balanced sound, allows for a more natural hearing experience, and can help maintain brain health by stimulating both auditory nerves.
Imagine sitting in a noisy room where there are a lot of different sounds around you, and these sounds are only processed on one side. If only wearing one hearing aid you will still struggle with the competing noise sounds that enters the ear on the side that’s not fitted and that can cause increased difficulty in discriminating speech sounds.
13Do I need to wear both hearing aids in both ears all the time
Consistent, full-time use helps your brain adapt quicker to the sound and reduces listening fatigue
14With a mild hearing loss: should I still be fitted
Yes, even with a mild hearing loss, you should still be fitted. Early intervention can stimulate your auditory system, help slow the progression of hearing loss, and improve quality of life by reducing listening strain. Untreated hearing loss are the highest risk factor for the development of Dementia and Alzheimer’s.
15How can hearing aids help?
Hearing aids are primarily useful in improving the hearing and speech comprehension of people who have hearing loss that results from damage to the small sensory cells in the inner ear, called hair cells. This type of hearing loss is called sensorineural hearing loss. The damage can occur because of disease, aging, or injury from noise or certain medicines. A hearing aid magnifies sound vibrations entering the ear. Surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. The greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. However, there are practical limits to the amount of amplification a hearing aid can provide. In addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. In this situation, a hearing aid would be ineffective.
16Why are some hearing aids cheaper than others?
Hearing aids are available in different technology levels – it is the technology inside the hearing aid that determines the price of the hearing aid, the design or style of the hearing aid has a lesser influence. Your communication needs and lifestyle determine the technology level you need and should be considered in conjunction with your audiologist.
The features and technology mentioned includes these factors amongst others:
Sound quality Reduction of background noise Preservation of speech in background noise The good news is that there are affordable options available! Good hearing aid features have filtered down to the bottom price range which enables you to buy a good quality hearing aid even with a restricted budget.
17 What do hearing aids do / how do they work?
Hearing aids amplify sounds making them louder and clearer so you can hear speech and everyday noises more easily. They don’t just turn up the volume — they use smart technology to amplify speech and important sounds while reducing background noise. Each hearing aid has three main parts:
  • Microphone – picks up sound from your surroundings.
  • Amplifier/Processor – processes and enhances sound based on your specific hearing needs.
  • Receiver (speaker) – delivers the amplified sound into your ear.
Modern digital hearing aids automatically adjust to your environment, helping you hear comfortably whether you’re at home, in a meeting, or outdoors. Many also feature Bluetooth connectivity, directional microphones, and tinnitus relief programs for a natural, effortless listening experience.
18How much do hearing aids cost?
Hearing aids vary in type and price. The cost depends on the model, technology level, and features. At Spectrum Hearing, we offer a wide range of models from entry-level to premium options. Your audiologist will recommend the most suitable option for your needs and budget.
19What types of hearing aids are available?
There are several styles, including:
  • Behind-the-Ear (BTE) – sits comfortably behind the ear and suits most hearing losses.
  • Receiver-in-Canal (RIC) – discreet, lightweight, and clear.
  • In-the-Ear (ITE) – custom-moulded to your ear for comfort.
  • Completely-in-Canal (CIC) – nearly invisible and ideal for mild to moderate hearing loss.
Your audiologist will recommend the most suitable option based on your hearing loss, lifestyle, and preferences.
20Can I upgrade my hearing aids in the future?
Yes. Technology continues to advance rapidly, and upgrading after several years can improve sound quality, comfort, and connectivity features. Your audiologist will guide you through the options and process of upgrading.
21What happens during a hearing aid follow-up appointment?
Your audiologist will check your hearing aid performance, clean the devices, adjust settings, and answer any questions to ensure you’re hearing comfortably. If you have concerns, your audiologist will provide appropriate solutions.
22Do hearing aids help with tinnitus (ringing in the ears)?
Yes, many modern hearing aids include tinnitus management or sound therapy features. Your audiologist can recommend the most suitable options for relief.
23Can I wear my hearing aids all day?
Yes. Wearing them throughout the day helps your brain adapt to sound more naturally and efficiently. Remove them only when sleeping, showering, or swimming.
24Can I sleep with my hearing aids in?
No. Remove them before sleeping to let your ears rest and prevent damage. If rechargeable, place in the charger overnight. If battery-operated, open the battery door to turn them off.
25Can I shower or swim with my hearing aids on?
No. Hearing aids are not waterproof. Always remove them before showering, swimming, or using hair products. If accidentally exposed to moisture, put them in a sealed container with a drying capsule and contact your audiologist immediately.
26Can I travel with my hearing aids?
Yes. Keep them in your carry-on luggage along with your charger or spare batteries. Airport security scanners are safe for hearing aids.
27Do hearing aids work with masks or glasses?
Yes, but behind-the-ear models can shift when putting on or removing masks or glasses. Handle them carefully and check their position afterward.
28Would it be a problem if I delay getting hearing aids?
Research shows that people wait an average of 7 years from the time they are first diagnosed with a hearing loss until they get their first set of hearing aids. The longer a person waits to obtain hearing aids, the longer the brain is deprived of sound and the more likely the person is to struggle to get used to amplified sound. The sooner a person starts to use hearing aids, the easier they will adjust to them and the more likely they are to be a successful user in the long run.
29When should I consider new hearing aids?
You may want to consider new hearing aids if:
  • Your hearing has changed, and your current devices no longer provide the clarity or comfort they once did.
  • Your hearing aids are over 3 years old. Most hearing aids last about 3–5 years, but technology and your hearing needs can change.
  • You would like access to newer features — such as Bluetooth streaming, rechargeable batteries, improved background noise reduction, or more natural sound processing.
If unsure whether your current hearing aids meet your needs, book a check-up with your audiologist. They can test your hearing, assess the devices, and help you decide if an upgrade would improve your hearing and quality of life.

Hearing Aid Maintenance

1Why is it important to clean my hearing aids?
Regular cleaning helps maintain performance. Earwax, dust, and moisture can block sound or damage delicate components if not removed.
2How often should I clean my hearing aids?
Clean them daily. Wipe the outer surface and dome with a soft, dry cloth or alcohol swab. Replace wax filters every 3 months, or sooner if your ears produce more wax.
3What cleaning tools should I use?
Your audiologist can provide a cleaning kit, which may include:
  • Soft cloths
  • Wax brushes
  • Wax picks or loops
  • Dome and tube cleaners (for behind-the-ear models)
If unsure how to use these tools, ask your audiologist.
4How often should I have my hearing aids professionally serviced?
We recommend a check-up every 6–12 months. During this visit, your audiologist will clean, inspect, and fine-tune your hearing aids to ensure they continue working optimally. However, if you experience a problem with your hearing aid, see your audiologist as soon as possible.
5What should I do if my hearing aid stops working?
Check the battery or charge level, clean the device, inspect for wax blockage, and contact us if the problem continues.
6Can hearing aids be repaired?
Yes. Most hearing aids can be repaired by the manufacturer or serviced by our team.
7 How do I replace wax filters?
  • Gently remove the dome using a soft cloth or alcohol swab.
  • Replace the wax filter following the provided instructions (insert video link).
  • If sound is still blocked, contact your audiologist.
8How do I protect my hearing aids from moisture?
  • Remove them before showering, swimming, or using hair products.
  • Store in a dry case when not in use.
  • Use a drying container with a drying capsule overnight.
If unsure how, your audiologist can demonstrate proper use.
9How should I store my hearing aids when not in use?
Keep them in their protective case, away from heat, sunlight, or humidity. If your device uses disposable batteries, open the battery door to allow airflow.
10Can wearing hearing aids cause ear infections?
Proper cleaning and maintenance significantly reduce the risk. Remove and clean your hearing aids daily and keep your ears healthy. Contact your audiologist if you notice irritation or infection symptoms.

Hearing Aid Troubleshooting

1What should I do if my hearing aid stops working?
  • Replace the battery or recharge the device.
  • Ensure it’s clean and dry.
  • Check and replace the wax filter if blocked.
  • If it still doesn’t work, contact your audiologist for assistance.
2What should I do if my hearing aid is damaged?
Do not attempt to repair it yourself. Keep it in a safe place and contact your audiologist for assessment or repair. Make sure to bring all hearing aid components, tools, and chargers for assessment.
3What should I do if I lose my hearing aid?
Check the last place you removed it — bedside table, bathroom, bag, etc. If you can’t find it:
  • Contact your audiologist immediately.
  • Some hearing aids have a “Find My Hearing Aid” feature in their app.
  • Your audiologist can assist with replacement or insurance claims.
4Should I take insurance for my hearing aids?
Yes. Insurance is strongly recommended. It protects against loss, theft, or damage. You can add them to your household or all-risk insurance policy. Ask your audiologist for the necessary documentation.

Hearing Aid Connectivity

1Does my hearing aid have Bluetooth?
Most modern hearing aids have Bluetooth connectivity for calls, streaming, and media. Ask your audiologist if your phone, laptop, or TV is compatible, and they will assist in the connection.
2How do I connect via Bluetooth?
Oticon
Signia
Starkey
Unitron
If you need help, your audiologist can assist you in setting it up.
3Can I use my hearing aids with my TV or computer?
Yes. Many Bluetooth-enabled hearing aids can stream audio from TVs, computers, and tablets. Compatibility depends on your hearing aid and device model. Provide all information to your audiologist, and they will recommend compatible accessories.
4Can I use my hearing aids with a smartphone app?
Yes. Most modern hearing aids connect to smartphone apps for volume control, program adjustments, and locating lost devices. Ask your audiologist which app works with your model and how to connect it.
5Are hearing aids rechargeable or battery-operated?
Many new models are rechargeable, while others use disposable batteries. Your audiologist will advise which type best suits your lifestyle.
6How long does the battery last?
Rechargeable batteries typically last a full day per charge and need to be charged overnight. Disposable batteries last 3–10 days depending on size, usage, and streaming activity and will need replacement.

Medical Aid & Cost

1Does my medical aid cover hearing tests?
Many South African medical aids cover diagnostic hearing assessments, depending on your plan.
2Will my medical aid pay for hearing aids?
Hearing aids are generally covered or partially covered by medical aids in South Africa, although benefits differ depending on the benefit level you are prescribed to. The initial hearing test is usually covered by most medical aids with “day-to-day” benefits. Hearing aids are often covered from a separate “appliances” fund, whilst others use the benefit from the savings fund. It is best to contact your audiologist to explain the procedure with your medical aid.
3Can you help me claim from my medical aid?
Yes. Our team can assist you with the necessary documentation and explain your available benefits.
4Do you offer payment options?
In the absence of hearing aid benefits through your medical aid, or in instances where they only partially cover hearing aids, we also have a hearing aid on contract option available. This is very similar to a cell phone contract where you pay a monthly premium for a contract period and receive the devices. After the contract period you have the option to upgrade and receive new hearing instruments.

Tinnitus

1What is tinnitus?
Tinnitus is the perception of sound (such as ringing, buzzing, hissing, or roaring) in the ears or head when no external sound is present.
2Can tinnitus be cured?
While there is currently no universal cure for tinnitus, there are many effective management strategies to reduce its impact and improve quality of life.
3Should I be worried about tinnitus?
New, persistent, or sudden tinnitus should always be assessed by an audiologist or medical professional.
4What does tinnitus sound like?
People describe tinnitus differently — it may sound like ringing, buzzing, humming, whistling, chirping, or even pulsing (heartbeat-like). The sound can be constant or come and go.
5What causes tinnitus?
Common causes include:
  • Exposure to loud noise
  • Age-related hearing loss
  • Earwax buildup
  • Ear infections or fluid in the middle ear
  • Certain medications (ototoxic drugs)
  • Head or neck injuries
Other medical conditions such as high blood pressure or TMJ disorders, hyperthyroidism, Lyme disease, fibromyalgia, Meniere’s disease.
6 Is tinnitus a disease?
No — tinnitus is not a disease itself. It’s a symptom of an underlying condition affecting the auditory system (ears, hearing nerve, or brain).
7How common is tinnitus?
Tinnitus affects about 10–15% of adults at some point. It can occur in one ear or both, and may affect people of all ages, including children.
8When should I see a doctor or audiologist?
Seek professional evaluation if:
  • Tinnitus is constant or worsening
  • You also have hearing loss or dizziness
  • It’s only in one ear
  • The sound pulses with your heartbeat
  • It interferes with your sleep, concentration, or daily life
9What treatments are available for tinnitus?
Management options may include:
  • Hearing aids (especially if hearing loss is present)
  • Sound therapy (maskers or white noise devices)
  • Tinnitus retraining therapy (TRT)
  • Cognitive behavioral therapy (CBT)
  • Relaxation and stress management techniques
Medication review (to avoid ototoxic drugs when possible)
10 Will tinnitus get worse over time?
For many people, tinnitus stays stable or becomes less noticeable as the brain learns to tune it out. Early management and hearing protection can prevent worsening.
11How can I prevent tinnitus?
  • Protect your ears from loud noise (use earplugs or earmuffs).
  • Keep music and headphone volume moderate.
  • Avoid excessive caffeine or alcohol.
  • Maintain good cardiovascular and ear health.
Manage stress levels.
12Does tinnitus mean I’m losing my hearing?
Not always. Tinnitus and hearing loss often occur together, but you can have tinnitus even with normal hearing. A hearing test can help determine if any loss is present.
13What is “pulsatile tinnitus”?
Pulsatile tinnitus is a rhythmic sound that often matches your heartbeat. It can be related to blood flow or vascular issues and should be evaluated by a doctor.
14Can children experience tinnitus?
Yes. Children can experience tinnitus, especially if they have ear infections, hearing loss, or noise exposure. It’s important to discuss symptoms with a pediatrician or audiologist.
15Should I use over-the-counter tinnitus supplements?
Be cautious — many tinnitus supplements lack scientific evidence. Always talk to your doctor before taking any supplements or herbal remedies.

Hearing Protection

1Who should wear hearing protection?
Anyone regularly exposed to loud noise, including musicians, factory workers, hunters, construction workers, and motorcyclists.
2Do you make custom hearing protection?
Yes. We provide custom-made hearing protection designed specifically for your ears.
3 What hearing protection products are available?
Mechanical plugs made from acrylic or silicone with fixed mechanical filters, adjustable filters or no filters.
Electronic devices with compression and amplification systems are ideal for hunters and sport shooters.
Old fashioned earmuffs. These are often the industry standard but it has been proven that they are not effective as one would think.

Pediatric Hearing

1 At what age can a child have a hearing test?
Children of all ages, including newborns, can have hearing assessments using specialised testing methods.
2Why is hearing screening important
Hearing plays a key role in a child’s speech, language, learning, and social development. Detecting hearing loss early allows children to reach their full communication potential and avoid delays in development.
3 When should my child’s hearing be tested?
According to pediatric and audiology guidelines:
  • Newborns: Before 1 month of age (routine hospital screening).
  • Infants: If they do not pass the newborn screening, a full hearing test should be done by 3 months.
  • Preschool and school-age children: Screenings are recommended at 4, 5, 6, 8, and 10 years old. The AAP recommends that all kids have hearing tests at ages 4, 5, 6, 8 and 10 years, with additional screenings between ages 11-14, 15-17 and 18-21. These screenings can diagnose hearing changes at the earliest possible stage, when interventions can have the greatest positive impact.
  • Anytime: Schedule a test if you notice signs of hearing problems.
4What causes hearing loss in children
It can be congenital (present at birth), due to genetics or infections during pregnancy.
Or it can be acquired (developed later) a few examples:
  • Frequent ear infections
  • Measles or Meningitis
  • Head injuries
  • Exposure to loud noise
Sometimes the exact cause is unknown
5What are signs that my child might have hearing loss
  • Delayed speech/language
  • Asking for frequent repetition
  • The child does not respond when his/her name is called
  • Difficulty articulating certain sounds of speech
  • Turning up volume of TV/ music
  • Not orienting or turning to sound in the environment
6What tests are used to check hearing in children
There are many ways to test a child’s hearing, depending on the age and health of the child.
At Spectrum hearing we use the following test:
  • Otoscopy
  • Tympanometry
  • Acoustic Reflexes
  • Play Audiometry or Standard Pure tone
  • Audiometry
  • Speech audiometry (if verbal)
  • Otoacoustic emissions
7What happens if my child does not pass a hearing screening
If your child doesn’t pass a screening, don’t worry—it doesn’t always mean hearing loss. It simply means more detailed testing is needed
8 How is hearing loss treated in children
  • Medical or surgical treatment for ear infections or fluid buildup.
  • Hearing aids or cochlear implants.
  • Speech and language therapy.
  • Classroom accommodation and assistive listening devices.
9Can hearing loss be prevented
  • Protecting your child’s ears from loud noises.
  • Treating ear infections promptly.
  • Keeping up with childhood vaccinations.
  • Monitoring medications that may affect hearing.
  • Ensuring proper prenatal care during pregnancy.

Booking & Appointments

1How do I book an appointment?
You can contact any of our branches by phone, WhatsApp, or through the online booking form on the website.
Click here to get in touch.
2How long is my appointment?
Most appointments last between 45 and 60 minutes.
3What should I bring to my appointment?
Bring your ID, medical aid information, previous hearing test results (if available), and your hearing aids if you already wear them.
4Do you have multiple branches?
Yes. Spectrum Hearing has practices across Gauteng, including Centurion, Benoni, Illovo (Sandton), Bronkhorstspruit, and Pretoria.

Earwax

1Why do I have earwax?
Earwax (also called cerumen) is natural and healthy. It protects the ear canal by trapping dust, debris, and bacteria, preventing them from reaching the eardrum. It also helps keep the ear moisturised and clean.
2When does earwax become a problem?
Earwax can cause issues when it builds up or becomes impacted, often leading to symptoms like blocked hearing, earache, itchiness, ringing, dizziness, or a feeling of fullness in the ear. In these cases, professional removal is recommended.
3What are the signs of earwax build-up?
Common signs include:
  • A blocked or “full” feeling in the ear
  • Reduced or muffled hearing
  • Ringing or buzzing (tinnitus)
  • Ear discomfort or itching
  • Dizziness or imbalance
If you experience these symptoms, it’s best to have your ears checked by an audiologist.
4Should I try to remove earwax myself?
No. Using cotton buds, hairpins, or other objects can push wax deeper into the ear and risk damaging the ear canal or eardrum. It’s safest to have your ears examined and cleaned professionally.
5How do we remove earwax?
We offer safe, professional earwax removal using gentle methods such as:
  • Micro suction: A small suction device removes wax under direct visual guidance.
  • Irrigation: Warm water is gently flushed into the ear to loosen and clear wax.
  • Manual removal: Specialised tools are used for small or dry wax build-up.
Your audiologist will choose the best method based on your ear and wax type.
6How should I prepare for my appointment?
To make removal easier, you can soften the wax for 2–3 days before your visit by using a few drops of Sweet Oil, or Waxsol in the affected ear. Avoid over-the-counter drops if you have a history of ear surgery, eardrum perforation, or pain. Ask your audiologist for guidance.
7How often should I have my ears checked or cleaned?
Most people only need ear cleaning once every 6 to 12 months, but some may require more frequent checks if they naturally produce more wax or wear hearing aids.
8Is earwax removal safe for everyone?
Yes, when performed by a trained audiologist. It is safe for adults, children, and hearing aid users. If you have a history of ear surgery or chronic ear infections, let your audiologist know so the safest method can be used.
9What should I do after earwax removal?
Avoid inserting anything into your ears and keep them dry. If you wear hearing aids, clean them before reinserting. Your audiologist may recommend a follow-up visit if wax build-up tends to recur.
10Can earwax cause temporary hearing loss?
Yes. Excess earwax can block the ear canal, reduce sound transmission and make hearing seem muffled. Hearing typically returns to normal once the blockage is safely removed.
11Can earwax come back after removal?
Yes, earwax naturally continues to be produced. Some people produce more wax than others. Regular checks or professional cleaning can help prevent blockages.
12Can earwax affect my hearing aids?
Yes. Excess earwax can block hearing aid microphones or receivers, reducing sound quality. Regular cleaning of both ears and hearing aids helps maintain performance.
13Can earwax removal be painful?
Earwax removal is usually painless when performed by a trained audiologist. You may feel slight pressure or tickling, but discomfort is minimal. If you have an ear infection, a perforated eardrum, or any other ear condition, be sure to inform your audiologist before the procedure.